Terms and conditions

TERMS AND CONDITIONS FOR THE PROVISION OF ELECTRONIC SERVICES AND SALES IN THE CUDDLEREST ONLINE STORE

Effective date: 8 September 2026

Products available in the CuddleRest Fabryka Przytulności online store are sold by Fabryka Przytulności sp. z o.o.

The Seller may be contacted by e-mail at: kontakt@cuddlerest.pl.

§ 1 DEFINITIONS

Business Days – Monday to Friday, excluding public holidays in Poland.
Account – a free functionality of the Store, governed by separate terms and constituting an electronically supplied service, which enables the Buyer to create an individual Account in the Store.
Consumer – a natural person entering into a legal transaction with the Seller which is not directly related to their business or professional activity, within the meaning of Article 22¹ of the Polish Civil Code.
Entrepreneur with Consumer Rights – a natural person entering into an agreement with the Seller directly related to their business activity where the agreement is not of a professional nature for that person, in particular having regard to the subject matter of their business activity disclosed in the Polish Central Register and Information on Economic Activity (CEIDG), to the extent that applicable law grants such person consumer rights.
Cart – an element of the Store software in which the Goods selected by the Buyer are displayed and where the Buyer may determine and modify the order details, in particular the quantity of Goods, delivery method and payment method.
Buyer – any entity purchasing Goods in the Store, including a Consumer, an Entrepreneur with Consumer Rights and an entrepreneur.
Terms and Conditions – these Terms and Conditions governing electronic services and sales in the Store.
Terms and Conditions – these Terms and Conditions governing electronic services and sales in the Store.
Store – the CuddleRest Fabryka Przytulności online store operated by the Seller at cuddlerest.pl.
Seller – FABRYKA PRZYTULNOŚCI SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office in Marki, ul. Rysia 61/2, 05-270 Marki, Poland, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register, under KRS No. 0000842191, Tax Identification Number (NIP) 1251705655, REGON 38609490900000, share capital PLN 5,000.00.
Goods – movable items presented by the Seller in the Store which may be the subject of a sales agreement.
Durable Medium – any material or instrument enabling the Buyer or the Seller to store information addressed personally to them in a way that allows access to such information in the future for a period adequate for the purposes of the information and which allows the stored information to be reproduced unchanged, in particular e-mail.

§ 2 CONTACT WITH THE SELLER

Correspondence address: Fabryka Przytulności sp. z o.o., ul. Sportowa 12, 05-270 Marki, Poland.
E-mail address: kontakt@cuddlerest.pl.
Telephone: +48 733 303 717.
Address for returning Goods following withdrawal from the agreement:

CuddleRest Fabryka Przytulności, ul. Sportowa 12, 05-270 Marki, Poland.

Address for sending or making available Goods subject to a complaint, where delivery of such Goods is necessary for processing the complaint:

CuddleRest Fabryka Przytulności, ul. Sportowa 12, 05-270 Marki, Poland.

§ 3 TECHNICAL REQUIREMENTS

In order to use the Store correctly, the following are required:
a) a device with Internet access,
b) an up-to-date web browser supporting JavaScript,
c) the ability to use cookies necessary for the operation of the Store.
An active e-mail address is also required in order to place an order in the Store.
The use of electronically supplied services may involve typical Internet-related risks such as interference by third parties, spam, malware, phishing, spyware or attempts to gain unauthorised access to accounts and passwords.
The Buyer should use appropriate safeguards for the device used to access the Store, in particular up-to-date software, antivirus protection and appropriately secured passwords.
The Store uses cookies and similar technologies. Detailed information concerning their use, legal grounds and consent management is contained in the Privacy Policy and Cookie Policy available in the Store.

§ 3A ELECTRONIC SERVICES

Through the Store, the Seller provides electronic services including:
a) enabling users to browse the Store,
b) use of the Cart,
c) use of the order form,
d) enabling the conclusion of distance sales agreements,
e) maintaining an Account – under the Account Terms and Conditions,
f) providing the Newsletter service – under the Newsletter Terms and Conditions.
Use of the Store functionalities referred to in paragraph 1 is free of charge, except for the obligation to pay the price and other expressly indicated costs arising from a concluded sales agreement.
An agreement for use of the order form and Cart is concluded for the duration of the use of these functionalities and terminates when an order is placed or when the user stops using the form or Cart.
The Buyer may discontinue the use of electronic services at any time by leaving the Store, abandoning the ordering process or using the relevant functionality of the Store.
The Buyer must not provide unlawful content, content infringing the rights of third parties, principles of social coexistence, the security of IT systems or applicable law.
Complaints concerning electronic services may be submitted to kontakt@cuddlerest.pl.

§ 4 PURCHASES IN THE STORE

Through the Store, the Seller conducts retail sales of Goods displayed on the Store website.
A significant proportion of the Goods are sewn or prepared after an order has been received. Therefore, fulfilment times may be longer than for stock items. The expected preparation or dispatch time is indicated with the relevant Goods or during the ordering process.
The mere fact that Goods are made after an order is placed does not mean that they are made according to the Buyer’s individual specifications and does not automatically exclude the Consumer’s right of withdrawal. The exclusion of the right of withdrawal applies only in the cases specified in § 8.
Agreements may be concluded in Polish, English or German, depending on the language version of the Store available to the Buyer.
Goods offered in the Store are new unless expressly indicated otherwise in the description of particular Goods.
Prices presented to Consumers are gross prices and include taxes required by law. Before placing an order, the Buyer is informed of the total price of the Goods, taxes and all additional charges, in particular delivery charges, where applicable.
For sales to other European Union Member States, the VAT rate may be determined in accordance with tax regulations applicable to cross-border sales and the Member State of destination. The final amount payable by the Buyer is displayed before the order is placed.
Where the Seller announces a price reduction, the Seller also indicates, where required by law, the lowest price of the Goods applicable during the 30 days preceding the reduction. Where the Goods have been offered for less than 30 days, the lowest price from the date on which the Goods were first offered until the date of the reduction is indicated.
Information accompanying the Goods includes information required under product safety legislation, including – where applicable – manufacturer details, product identification and relevant warnings, safety information and instructions.
In order to place an order, the Buyer:
a) adds selected Goods to the Cart,
b) selects the available variants and parameters of the Goods,
c) selects a delivery method available for the relevant country and order, including in particular courier delivery, InPost Parcel Locker delivery or personal collection, where available,
d) selects one of the available payment methods,
e) provides the information necessary to fulfil the order, including name and surname, billing address, delivery address, e-mail address and telephone number and, in the case of a business purchase, the relevant business details,
f) reads and accepts these Terms and Conditions,
g) confirms the order using a button clearly indicating the obligation to pay.
Available delivery methods, their price and the expected delivery time are displayed to the Buyer during the ordering process.
The order is placed when the Buyer confirms its contents by using the “Order with obligation to pay” button or another button with equivalent, unambiguous wording.

Placing an order in accordance with paragraph 12 results in the conclusion of a sales agreement between the Buyer and the Seller, unless the information provided to the Buyer before the order is placed clearly specifies a different moment for conclusion of the agreement.
The Seller provides the Consumer with confirmation of the concluded agreement on a Durable Medium within a reasonable time after its conclusion and no later than upon delivery of the Goods.
The Buyer may create an Account in the Store or purchase without registration where the Store allows purchases without an Account.
The Seller delivers Goods to countries made available during the ordering process. The availability of particular delivery methods may depend on the destination country, the size of the Goods and parcel parameters.

§ 5 PAYMENTS

Depending on the payment methods currently available for a particular order, payment may be made:
a) by traditional bank transfer to the Seller’s bank account,
b) by instant online bank transfer,
c) by payment card,
d) via BLIK,
e) via Apple Pay,
f) via Google Pay,
g) using other electronic payment methods made available in the Store.
Electronic payments may be processed through:
a) Autopay S.A.,
b) PayPro S.A., operator of the Przelewy24 service.
Online payments processed through the Autopay system are handled by Autopay S.A.
Payments made through Przelewy24 are handled by PayPro S.A., with its registered office at ul. Pastelowa 8, 60-198 Poznań, Poland.
For card transactions processed through Przelewy24, the payment card operator is PayPro S.A. – Settlement Agent, entered in the Register of Entrepreneurs of the National Court Register under KRS No. 0000347935, NIP 7792369887, REGON 301345068.
Available card payment methods may include, to the extent currently supported by the relevant payment operator:
a) Visa,
b) Visa Electron,
c) Mastercard,
d) Mastercard Electronic,
e) Maestro.
Apple Pay and Google Pay are electronic payment methods available where activated in the Store and where the Buyer meets the technical conditions and requirements of the relevant service provider. Their availability may depend, among other things, on the Buyer’s device, payment card, country and the operator processing the transaction.
BLIK, instant bank transfers, card payments, Apple Pay and Google Pay may be processed by one of the payment operators indicated above, depending on the Store configuration and the payment method selected by the Buyer.
Selection of a particular payment method may result in the Buyer being redirected to the payment operator’s website or being shown a payment form provided by that operator. The payment service is performed in accordance with the terms and conditions of the respective payment operator.
The sales agreement for the Goods is concluded with the Seller. The payment operator provides payment services and does not become the seller of the Goods.
In the case of a traditional bank transfer, the order must be paid for within 3 Business Days from the date on which the order is placed, unless another period is indicated in the Store or order confirmation.
For payment by card, BLIK, instant bank transfer, Apple Pay, Google Pay or another electronic payment method, payment is deemed effective when the Seller receives confirmation from the payment operator that the transaction has been successfully authorised or completed.
For traditional bank transfers, the order fulfilment period is calculated from the date on which the Seller’s bank account is credited, unless otherwise agreed.
For electronic payments, the order fulfilment period is calculated from the moment of successful payment authorisation or receipt by the Seller of confirmation from the payment operator that the transaction has been successfully completed.
If payment fails or is cancelled, the Buyer may retry the payment or, where available in the Store, select another payment method.
Where a refund is due to a Consumer, the Seller refunds the payment using the same payment method used by the Consumer for the original transaction, unless the Consumer expressly agrees to another method which does not involve any costs for the Consumer.
For payments made by card, Apple Pay, Google Pay or another electronic payment method, the refund is initiated through the relevant payment operator and returned to the payment instrument or account associated with the original transaction, in accordance with the rules of the respective payment system.
Complaints concerning the Goods, an order, withdrawal from the agreement or a refund should be addressed to the Seller. Complaints concerning the technical performance of the payment service may also be processed in accordance with the terms and conditions of the relevant payment operator.
Sales documents, including invoices, may be provided to the Buyer in a form permitted by applicable law, including electronically. Rules concerning the issuance and availability of invoices, including through systems provided for by law, apply in accordance with the tax regulations in force.

§ 6 ORDER FULFILMENT

The Seller is obliged to supply Consumers with Goods that conform to the agreement.
Fulfilment of an order may include, in particular, sewing or preparing the Goods selected by the Buyer and preparing them for dispatch.

The preparation or dispatch time is indicated with the relevant Goods or during the ordering process.
Unless the parties agree otherwise, the Seller delivers the Goods to the Consumer without undue delay and no later than within the period required under applicable law. A delivery period indicated with the Goods and accepted by the Buyer constitutes the agreed fulfilment period.
In the case of advance payment, the Seller begins processing the order once payment has been received or successfully authorised in accordance with § 5.
Where one order contains Goods with different fulfilment times, the order may be fulfilled within the time applicable to the Goods with the longest fulfilment time, unless partial shipment is agreed.
Once the order has been prepared for dispatch, the Seller may send the Buyer an e-mail confirming fulfilment and providing shipment information.
Goods may be delivered in particular:
a) by courier,
b) to an InPost Parcel Locker, where available for the relevant order,
c) by another method indicated during the ordering process.
The Buyer may collect Goods in person at ul. Sportowa 12, 05-270 Marki, Poland, where personal collection is currently available in the Store.
Personal collection takes place after the Buyer has received information that the order is ready and, where operationally necessary, after the collection date has been agreed with the Seller.
Where circumstances arise which may affect a previously indicated fulfilment time, the Seller will inform the Buyer without undue delay. This does not limit any rights of the Consumer arising under applicable law regarding timely performance of the agreement.

§ 7 RIGHT OF WITHDRAWAL

A Consumer and, to the extent provided by applicable law, an Entrepreneur with Consumer Rights may withdraw from a distance agreement concluded through the Store within 14 days without giving any reason, subject to the exceptions specified in § 8.
For a sales agreement concerning a single item of Goods, the withdrawal period begins on the day on which the Consumer or a third party designated by the Consumer other than the carrier takes possession of the Goods.
Where a single order covers several Goods delivered separately, in batches or in parts, the period begins on the day on which the Consumer takes possession of the last item, batch or part.
To exercise the right of withdrawal, the Consumer should inform the Seller of the decision by means of an unequivocal statement, for example:
a) by post to Fabryka Przytulności sp. z o.o., ul. Sportowa 12, 05-270 Marki, Poland,
b) by e-mail to kontakt@cuddlerest.pl.
The Consumer may use the model withdrawal form attached as Appendix No. 1 to these Terms and Conditions, although this is not mandatory.
To meet the withdrawal deadline, it is sufficient for the Consumer to send notice of the exercise of the right of withdrawal before the withdrawal period expires.

EFFECTS OF WITHDRAWAL

In the event of valid withdrawal, the Seller refunds all payments received from the Consumer in connection with the agreement covered by the withdrawal, including the applicable delivery costs, except for additional costs resulting from the Consumer’s choice of a delivery method other than the least expensive standard delivery method offered by the Seller.
The refund is made without undue delay and no later than 14 days from the day on which the Seller is informed of the Consumer’s decision to withdraw.
The Seller refunds the payment using the same payment method used by the Consumer for the original transaction, unless the Consumer expressly agrees to another method which does not involve any costs for the Consumer.
The Seller may withhold reimbursement until the returned Goods have been received or until the Consumer has supplied evidence of having sent the Goods back, whichever occurs first.
The Consumer should return the Goods to:

CuddleRest Fabryka Przytulności, ul. Sportowa 12, 05-270 Marki, Poland,

without undue delay and in any event no later than 14 days from the day on which the Consumer informed the Seller of the withdrawal. The deadline is met if the Goods are sent back before the 14-day period expires.

The Consumer bears the direct cost of returning the Goods unless the Seller has agreed to bear such cost or applicable law provides otherwise.
The Consumer is liable for any diminished value of the Goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
Where the Goods, by their nature, cannot normally be returned by post, the Consumer will be informed before conclusion of the agreement of the return cost or an estimate thereof, as required by applicable law.

§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right to withdraw from a distance agreement does not apply, among other cases, to an agreement for the supply of Goods made to the Consumer’s specifications or clearly personalised to satisfy the Consumer’s individual needs.
The exclusion referred to in paragraph 1 may apply in particular to Goods manufactured according to individual, non-standard instructions provided by the Buyer which are not offered by the Seller as a standard product option, for example:
a) a bumper or braided bumper made to an individually specified, non-standard length,
b) bedding made according to non-standard dimensions specified by the Buyer,
c) a product bearing a personalised inscription, embroidery or another marking made specifically for the Buyer,
d) a product with an individual configuration created specifically at the Buyer’s request where, as a result of such personalisation, the Goods serve the Buyer’s individual needs.
The mere fact that Goods are manufactured or sewn after the order is placed does not exclude the right of withdrawal where the Buyer merely selects from standard variants offered by the Seller, such as an available colour, fabric, standard size or standard model.
Where the right of withdrawal does not apply due to the individual nature of the Goods, the Buyer will be informed of this before placing the order.

§ 9 COMPLAINTS

LACK OF CONFORMITY OF GOODS WITH THE AGREEMENT – CONSUMERS

The Seller is liable to the Consumer for conformity of the Goods with the agreement under the rules set out in the Polish Consumer Rights Act.
The Seller is liable for any lack of conformity existing at the time of delivery and revealed within two years from that time, unless applicable law provides for a longer liability period.
If the Goods do not conform to the agreement, the Consumer may request:
a) repair, or
b) replacement.
The Seller may replace the Goods where the Consumer requests repair or may repair the Goods where the Consumer requests replacement if bringing the Goods into conformity using the method chosen by the Consumer is impossible or would entail disproportionate costs.
If both repair and replacement are impossible or would entail disproportionate costs, the Seller may refuse to bring the Goods into conformity with the agreement under the conditions provided by law.
Repair or replacement will be carried out within a reasonable time from the moment the Seller is informed of the lack of conformity and without significant inconvenience to the Consumer.
The costs of repair or replacement, in particular postage, transport, labour and materials, are borne by the Seller.
In the circumstances provided by law, the Consumer may make a statement reducing the price or withdrawing from the agreement, in particular where:
a) the Seller has refused to bring the Goods into conformity,
b) the Seller has failed to bring the Goods into conformity,
c) the lack of conformity persists despite an attempt to bring the Goods into conformity,
d) the lack of conformity is sufficiently serious to justify an immediate price reduction or withdrawal from the agreement,
e) it is clear from the Seller’s statement or the circumstances that the Seller will not bring the Goods into conformity within a reasonable time or without significant inconvenience to the Consumer.
The Consumer may not withdraw from the agreement if the lack of conformity is minor.
A complaint may be submitted:
a) by e-mail to kontakt@cuddlerest.pl,
b) in writing to Fabryka Przytulności sp. z o.o., ul. Sportowa 12, 05-270 Marki, Poland.
The complaint should preferably include information allowing the order to be identified, a description of the lack of conformity and the Consumer’s request. The absence of a fiscal receipt does not in itself constitute grounds for refusing a complaint where the purchase can be demonstrated by other means.
Where it is necessary for the Consumer to make the Goods available to the Seller in order to process the complaint or exercise statutory remedies, the Seller collects the Goods at its own expense or agrees another method of transfer with the Consumer.
Where the Consumer withdraws from the agreement because of a lack of conformity, the Consumer returns the Goods at the Seller’s expense.
The Seller responds to a Consumer complaint within 14 days of receipt. Failure to respond within this period has the consequences provided by applicable law.
The complaint response is provided to the Consumer on paper or another Durable Medium.
Statutory remedies for lack of conformity are independent of any rights arising under a commercial guarantee, where such guarantee has been provided.
Where the Goods are covered by a guarantee, information concerning that guarantee and its conditions is made available in accordance with applicable law.
The provisions of this section relating to Consumers also apply to Entrepreneurs with Consumer Rights to the extent provided by applicable law.

COMPLAINTS CONCERNING THE OPERATION OF THE STORE

Complaints concerning the operation of the Store and electronic services should be sent to kontakt@cuddlerest.pl.
The Seller processes complaints concerning the operation of the Store without undue delay, normally within 14 days from receipt.

ALTERNATIVE DISPUTE RESOLUTION

After exhausting the complaint procedure, the Consumer may use available out-of-court consumer dispute resolution procedures where applicable.
In particular, the Consumer may use:
a) assistance from the competent Provincial Inspectorate of Trade Inspection,
b) the competent permanent consumer arbitration court operating at the Trade Inspection,
c) free assistance from a municipal or district consumer ombudsman,
d) assistance from consumer organisations,
e) in cross-border disputes – assistance from a European Consumer Centre belonging to the ECC-Net network.
Current information concerning bodies authorised to conduct out-of-court consumer dispute resolution proceedings is available from the Polish Office of Competition and Consumer Protection and the relevant European Union institutions.

§ 10 PERSONAL DATA

The Seller is the controller of personal data provided by the Buyer when using the Store.
Personal data is processed in accordance with applicable law, in particular the GDPR.
Detailed information concerning the principles, purposes and legal bases of processing, retention periods, recipients of data and rights of data subjects is contained in the Privacy Policy available in the Store.
Information concerning cookies and similar technologies is contained in the Cookie Policy.

§ 11 RESERVATIONS

The Buyer must not provide unlawful content.
Each order placed in the Store constitutes a separate sales agreement and requires fulfilment of the conditions set out in these Terms and Conditions.
The sales agreement is concluded for the period necessary for its performance.
Agreements may be concluded in Polish, English or German, depending on the language version of the Store used by the Buyer.
No provision of these Terms and Conditions excludes or limits any rights of Consumers arising under mandatory provisions of law.
For sales to Consumers habitually resident in another country, the Seller also respects mandatory provisions protecting Consumers which cannot be contractually excluded where such provisions apply to the agreement.

§ 12 PROVISIONS RELATING TO BUYERS WHO ARE NOT CONSUMERS

This section applies to entrepreneurs making purchases of a professional nature and does not apply to Consumers or, to the extent that special protection is afforded to them, Entrepreneurs with Consumer Rights.
An entrepreneur making a purchase of a professional nature does not have the statutory Consumer right to withdraw from a distance agreement unless the Seller expressly grants such right.
In relations between the Seller and an entrepreneur making a purchase of a professional nature, the Seller’s liability under the statutory warranty provisions of the Polish Civil Code is excluded to the extent permitted by law.
With respect to an entrepreneur making a purchase of a professional nature, the Seller’s liability for loss of profits is excluded to the extent permitted by law.
To the extent permitted by applicable law, the Seller’s liability for damages towards an entrepreneur making a purchase of a professional nature is limited to the value of the order to which the claim relates.
The limitations of liability provided for in this section do not apply where liability cannot lawfully be excluded or limited.
In disputes with an entrepreneur making a purchase of a professional nature, the court having jurisdiction over the Seller’s registered office has jurisdiction to the extent permitted by law.

§ 13 REVIEWS IN THE ONLINE STORE

Customers may voluntarily and free of charge submit reviews concerning Goods purchased or purchases made in the Store. A review may include a rating, written description or photograph of the purchased Goods.
After fulfilment of an order, the Seller may send the Customer an e-mail requesting a review and containing an individual link to the review form.
If no review is submitted after the first invitation, the Seller may send a further invitation.
The Seller takes reasonable and proportionate measures to ensure that reviews presented as having been submitted by purchasers originate from actual Customers of the Store.
Purchase verification is carried out in particular by linking an invitation or review link to an order placed in the Store.
Where TrustMate is used, the review invitation and publication mechanism may be operated by TrustMate in accordance with the rules applicable to that service.
Reviews may be published in the Store and on the TrustMate service or TrustMate business profile.
The Seller does not publish or commission false reviews and does not manipulate Customer reviews for the purpose of promoting Goods.
Reviews must not contain:
a) unlawful content,
b) content infringing intellectual property rights or personal rights of third parties,
c) offensive, vulgar or discriminatory content,
d) spam or content unrelated to the Goods or purchase,
e) personal data of third parties without a lawful basis for its publication.
The Seller may refuse to publish or may remove a review only for justified reasons, in particular in the cases specified in paragraph 9. The fact that a review is negative does not in itself constitute grounds for removal.
It is prohibited to enter into fictitious or sham sales agreements for the purpose of submitting reviews.
Reviews posted by the Seller, its employees or persons acting on its behalf may not be presented as independent Consumer reviews.
Where any benefit, discount, product, remuneration or sponsorship is provided in exchange for a review, this fact should be clearly disclosed to recipients.
The author of a review may request its removal to the extent technically and legally possible.

§ 14 FINAL PROVISIONS

These Terms and Conditions are governed by Polish law, subject to mandatory provisions protecting Consumers.
The choice of Polish law does not deprive a Consumer of protection granted under provisions which cannot be excluded by agreement and which apply in the country of the Consumer’s habitual residence where the Seller directs its activities to that country and the agreement falls within the scope of such activities.
Jurisdiction in disputes with Consumers is determined in accordance with applicable national law and European Union rules on jurisdiction in consumer matters.
Paragraph 3 does not limit a Consumer’s right to bring proceedings before any court competent under mandatory provisions of law.
In disputes with a Buyer who is an entrepreneur making a purchase of a professional nature, the court having jurisdiction over the Seller’s registered office has jurisdiction to the extent permitted by law.
The Seller may amend these Terms and Conditions in particular due to:
a) changes in applicable law,
b) changes to the Seller’s details,
c) changes in payment or delivery methods,
d) changes in payment operators,
e) changes in Store functionality,
f) the need to improve security or adapt the Store to technical requirements.
Sales agreements concluded before an amendment enters into force are governed by the version of the Terms and Conditions in force at the time the relevant agreement was concluded.
This version of the Terms and Conditions enters into force on 8 September 2026.

APPENDIX NO. 1

MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from the agreement.

To:

FABRYKA PRZYTULNOŚCI SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

CuddleRest Fabryka Przytulności

Sportowa 12

05-270 Marki

Poland

e-mail: kontakt@cuddlerest.pl

I/We() ............................................................................................................

hereby give notice that I/we() withdraw from my/our() contract of sale of the following Goods:

................................................................................................................................

Date of conclusion of the agreement / date of receipt of the Goods():

................................................................................................................................

Name of Consumer(s):

................................................................................................................................

Address of Consumer(s):

................................................................................................................................

Signature of Consumer(s) – only if this form is submitted on paper:

................................................................................................................................

Date:

................................................................................................................................

(*) Delete as appropriate.

ACCOUNT TERMS AND CONDITIONS FOR THE CUDDLEREST ONLINE STORE

Effective from 8 September 2026

§ 1 DEFINITIONS

Account – a free functionality of the Store governed by these Terms and Conditions and constituting an electronically supplied service which enables the Buyer to maintain an individual Account in the Store.
Buyer – any entity using the Store and holding or creating an Account.
Consumer – a natural person entering into a legal transaction with the Seller which is not directly related to their business or professional activity.
Store – the CuddleRest Fabryka Przytulności online store operated by the Seller at cuddlerest.pl.
Seller – FABRYKA PRZYTULNOŚCI SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office in Marki, ul. Rysia 61/2, 05-270 Marki, Poland, entered in the Register of Entrepreneurs of the National Court Register under KRS No. 0000842191, NIP 1251705655, REGON 38609490900000, share capital PLN 5,000.00.

§ 2 CONTACT WITH THE SELLER

Correspondence address: ul. Sportowa 12, 05-270 Marki, Poland.
E-mail address: kontakt@cuddlerest.pl.
Telephone: +48 733 303 717.

§ 3 TECHNICAL REQUIREMENTS

The following are required for correct operation and creation of an Account:
a) an active e-mail address,
b) a device with Internet access,
c) an up-to-date browser supporting JavaScript,
d) the ability to use cookies necessary for operation of the service.
The use of electronically supplied services may involve typical Internet-related risks. The Buyer should use appropriate measures to protect devices and login credentials.

§ 4 ACCOUNT

Creating an Account is voluntary and free of charge.
Creating an Account is not a condition of making a purchase in the Store where the Store permits purchases without registration.
The Account may enable the Buyer in particular to:
a) view order history,
b) check order status,
c) edit the Buyer’s details,
d) place subsequent orders more quickly,
e) use other functionalities made available within the Account.
In order to create an Account, the Buyer completes the relevant form available in the Store, provides the required data and accepts these Terms and Conditions.
Once an Account has been successfully created, an agreement for provision of the Account service is concluded between the Buyer and the Seller for an indefinite period.
The Buyer must provide accurate information and protect Account access credentials against unauthorised persons.
The Buyer must not use the Account for unlawful activities, infringement of third-party rights, compromising the security of the Store or attempts to gain unauthorised access to IT systems.
The Buyer may cancel the Account and terminate the agreement concerning its maintenance at any time without charge.
Cancellation may be made using the relevant Account functionality, where available, or by sending a request to kontakt@cuddlerest.pl.
Deletion of the Account does not affect information or documents which the Seller is required to retain by law, including information concerning settlements, orders or the establishment, exercise or defence of legal claims.
The Seller may temporarily suspend or, in justified cases, delete an Account where:
a) these Terms and Conditions are materially breached,
b) the Account is used unlawfully,
c) third-party rights are infringed,
d) actions threaten the security of the Store or other users.
Where the nature of the infringement allows, before permanently deleting an Account the Seller will request that the Buyer cease the infringement and provide an appropriate period in which to remedy it.

§ 5 COMPLAINTS

Complaints concerning operation of the Account should be sent to kontakt@cuddlerest.pl.
Where possible, a complaint should contain information enabling identification of the Account and a description of the problem.
The Seller processes complaints without undue delay, normally within 14 days of receipt.
Where required by law, a response to a Consumer complaint will be provided on paper or another durable medium.

ALTERNATIVE DISPUTE RESOLUTION

If the complaint procedure does not produce the expected outcome, a Consumer may use available out-of-court dispute resolution mechanisms, including:
a) assistance from the competent Provincial Inspectorate of Trade Inspection,
b) a permanent arbitration court operating at the Trade Inspection,
c) free assistance from a municipal or district consumer ombudsman,
d) in cross-border matters – assistance from a European Consumer Centre.
Current information concerning available out-of-court consumer dispute resolution procedures is provided by the Polish Office of Competition and Consumer Protection and the competent European Union institutions.

§ 6 PERSONAL DATA

The Seller is the controller of personal data provided by the Buyer in connection with use of the Account.
Personal data is processed in accordance with applicable legislation, in particular the GDPR.
Detailed information concerning personal data processing, retention periods, data recipients and data subject rights is contained in the Privacy Policy available in the Store.

§ 7 RESERVATIONS AND AMENDMENTS TO THE TERMS AND CONDITIONS

The Buyer must not provide unlawful content.
The Account agreement may be concluded in Polish, English or German depending on the language version of the Store.
The Seller may amend these Account Terms and Conditions for important reasons.
Important reasons include in particular:
a) the need to adapt the Store or these Terms and Conditions to changes in law,
b) changes in legal interpretations or requirements of competent authorities,
c) improvement of service security,
d) changes in Account functionality,
e) introduction of new functionalities,
f) changes in technical solutions used to provide the service.
The Buyer will be informed in advance by e-mail sent to the address assigned to the Account of any amendment affecting an agreement concluded for an indefinite period.
If the Buyer does not accept an amendment, the Buyer may terminate the Account agreement free of charge before the amendment enters into force.
An amendment does not affect acquired rights of the Buyer or the terms of sales agreements concluded before the amendment enters into force.
In a dispute with a Buyer who is an entrepreneur making a transaction of a professional nature, the court having jurisdiction over the Seller’s registered office has jurisdiction to the extent permitted by law.
Paragraph 8 does not apply to Consumers or to the extent that applicable law grants special protection to natural persons conducting business activity.
No provision of these Terms and Conditions excludes or limits any rights of Consumers arising under mandatory law.
Agreements concluded with Consumers habitually resident in another country are also subject to the relevant European Union rules concerning Consumer protection and applicable law.
This version of the Account Terms and Conditions enters into force on 8 September 2026.

NEWSLETTER TERMS AND CONDITIONS OF THE CUDDLEREST FABRYKA PRZYTULNOŚCI STORE

Effective from 8 September 2026

§ 1 DEFINITIONS

Newsletter – a free electronically supplied service which enables the Service Recipient to receive at the e-mail address provided in advance requested messages concerning the Store, including information about products, offers, promotions, inspiration and new products.
Store – the CuddleRest Fabryka Przytulności online store operated by the Service Provider at cuddlerest.pl.
Service Provider – FABRYKA PRZYTULNOŚCI SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office in Marki, ul. Rysia 61/2, 05-270 Marki, Poland, entered in the Register of Entrepreneurs of the National Court Register under KRS No. 0000842191, NIP 1251705655, REGON 38609490900000, share capital PLN 5,000.00.
Service Recipient – any person using the Newsletter service.

§ 2 NEWSLETTER

The Newsletter may contain commercial communications, including content concerning CuddleRest products, promotions and direct marketing.
The Newsletter is free of charge.
Use of the Newsletter is entirely voluntary and is not a condition for making a purchase or using the basic functionalities of the Store.
The Newsletter is sent only after the Service Recipient has given prior consent required under applicable law, including the Polish Electronic Communications Law.
To use the Newsletter service, the following are required:
a) a device with Internet access,
b) an up-to-date web browser,
c) an active e-mail address.
Messages forming part of the Newsletter are sent to the e-mail address provided by the Service Recipient during subscription.
To subscribe to the Newsletter, the Service Recipient enters their e-mail address in the relevant form and completes the actions required by the form to give consent to receiving the Newsletter.
Where the Service Provider uses a double opt-in mechanism, a message is sent to the e-mail address provided containing a link or other means to confirm subscription. The Newsletter agreement is concluded after the required verification and confirmation have been completed.
Consent to receive the Newsletter may be withdrawn at any time, without giving any reason and without incurring any costs.
Each Newsletter message will contain information concerning the possibility of unsubscribing and a link or other easily accessible mechanism enabling the Service Recipient to unsubscribe.
The Service Recipient may also unsubscribe by sending an appropriate message to kontakt@cuddlerest.pl.
Using the unsubscribe link or submitting a request to unsubscribe results in termination of the Newsletter agreement and cessation of further messages, subject to the time technically necessary to process the request.
Withdrawal of consent does not affect the lawfulness of processing or communications based on consent before its withdrawal.
The Service Provider will not charge the Service Recipient for the use of electronic communications for the purpose of sending commercial information where such charges are prohibited by applicable law.

§ 3 COMPLAINTS

Complaints concerning the Newsletter should be submitted to the Service Provider at kontakt@cuddlerest.pl.
The complaint should preferably state the e-mail address concerned and describe the issue.
The Service Provider processes complaints without undue delay, normally within 14 days of receipt.

§ 4 PERSONAL DATA

The Service Provider is the controller of personal data provided by the Service Recipient in connection with the Newsletter.
Personal data is processed in accordance with applicable legislation, in particular the GDPR.
Detailed information concerning the legal bases and purposes of processing, retention periods, recipients of data and the Service Recipient’s rights is contained in the Privacy Policy available in the Store.
The Service Recipient may withdraw consent to receive the Newsletter at any time, independently of any other rights available under personal data protection legislation.

§ 5 FINAL PROVISIONS

The Service Provider may amend these Terms and Conditions for important reasons.
Important reasons include in particular:
a) changes in laws affecting the Newsletter service,
b) changes in the technical method of providing the Newsletter,
c) a change in the provider of the Newsletter system,
d) introduction of new Newsletter functionalities,
e) the need to improve service security.
If an amendment relates to an ongoing Newsletter agreement and may affect the Service Recipient’s rights or obligations, information concerning the planned amendment will be sent to the Service Recipient’s e-mail address before the amendment enters into force.
If the Service Recipient does not accept an amendment, they may unsubscribe from the Newsletter free of charge before the amendment enters into force.
Amendments do not prejudice rights already acquired by the Service Recipient.
The Newsletter functionality must not be used unlawfully or in a manner infringing the rights of third parties.
No provision of these Terms and Conditions excludes or limits any rights of Consumers arising under mandatory provisions of law.
This version of the Newsletter Terms and Conditions enters into force on 8 September 2026.